At Reliance Disability Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data. By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information from you:
Contact Information: This may include your name, address, email address, phone number, and emergency contact details.
Personal and Medical Information: We may collect medical history, care needs, and other relevant information to provide you with appropriate care and support.
Financial Information: If required for billing and payment purposes, we may collect financial information, such as payment card details and billing address.
Usage Data: We may gather information about how you use our website and services, including IP addresses, device information, and browsing history.
Cookies: We may use cookies and similar technologies to enhance your online experience and collect usage data. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
To provide you with the requested services, including personal care, companionship, and other support.
To communicate with you regarding your care, appointments, and updates related to our services.
To process payments and billing information as necessary.
To improve our services, evaluate customer satisfaction, and conduct research.
To comply with legal and regulatory requirements.
To protect our rights and the rights of others.
Data Sharing and Disclosure
We may share your information with:
Authorized caregivers and staff who need access to your data to provide services.
Third-party service providers who assist us with various aspects of our operations, such as billing, IT support, and marketing.
Law enforcement or government agencies when required by law or to protect our legal rights.
Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security audits.
Your Rights and Choices
You have certain rights regarding your personal data, including the right to:
Access and obtain a copy of your personal information.
Correct inaccuracies in your information.
Request the deletion of your information, subject to legal requirements.
Object to the processing of your data in certain circumstances.
Withdraw consent where applicable.
Opt-out of marketing communications.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to request its removal.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on our website with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
reliancecareservices@outlook.com.au
We take your privacy seriously and will respond to your inquiries promptly.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.